FREQUENTLY ASKED QUESTIONS  

 

Where does the Segway Tour depart from and is there available parking?
Philadelphia Segway Tours is located in the heart of the Independence Mall area. Your tour departs from the 
Independence Visitor Center at 1 North Independence Mall West, Philadelphia, PA 19106. There is plenty of paid parking nearby and we are easily accessible by public transportation. 

Is the latest model Segway available?
Our entire fleet is brand new and 100% comprised of the latest Segway models, which have the latest technology for a much easier and more enjoyable ride than earlier models.

How safe is it to ride a Segway?Our experienced, and certified staff assure that you are fully trained and will make you feel comfortable and knowledgeable before your ride. We take you though a riding and safety video then teach you to ride the Segways before the tour departs. We don’t ride until everyone is comfortable! During the glide you will have constant communication with your Guide through headphones.

Who can ride a Segway?
Each rider must be at least 14 years of age, be a minimum of 48” tall and must weigh between 100 lbs. and 260 lbs. At least one adult must accompany any minor. We do not offer tours to those with balance issues, those who are pregnant, or anyone under the influence of alcohol.

What happens if it rains?
Our tours go out rain or shine (rain ponchos are provided). If you chose not to go out, you can reschedule to another available tour. 

Can I purchase a Segway from Segway Tours by Wheel Fun?
Yes! Give us a call at (805) 650-7770 between 9am and 5pm PDT, we're happy to offer a quote on a new or used Segway.   

How fast do Segways go?
Depending on the tour, terrain and conditions, Segways can travel between 10-12 miles per hour.

Can I rent a Segway and go out by myself?
Philadelphia Segway Tours only offers guided tours.

Do I have to purchase tickets in advance?
Purchase of advanced tickets is strongly recommended, otherwise there is no way to guarantee tour availability. To maximize your chance of getting your desired day and time, please book well in advance as tours tend to fill up quickly. You can do this online or over the phone using Visa or MasterCard.

Group Tickets
We limit each tour to 8 riders. If you have a larger group, please call (215) 523-5827 or (805) 650-7770 or email PhillySegway. In order to keep a more intimate ratio, we can provide additional guides to larger groups for safety and glide enjoyment.  

What do I need to bring?
Once you have booked your tour and received a confirmation, you will need to arrive at least 15 minutes prior to tour departure for training.
Be sure to bring the required forms of identification, a valid Driver’s license, passport or State ID, along with at least one major credit card (preferably the one you used to book the tour). A charge will be placed against your credit card, in conjunction with the damage waiver release, should any damage be sustained to the Segway you are riding.  
We recommend that you wear comfortable flat closed toe shoes and layers of clothing appropriate for the day’s expected weather.
Each Segway is equipped with a tour bag large enough for a small purse, wallet, camera, water bottle, keys and personal effects. We also recommend sunglasses and sunscreen.
 

What is the cancellation policy? 

We offer a 100% refund if you cancel 48 hours in advance of your scheduled departure. Cancellations are handled by phone at (215) 523-5827 or (805) 650-7770. All tours cancelled less than 48 hours in advance are subject to a cancellation fee. All tours canceled within 24 hours of scheduled departure are non-refundable. We offer rescheduling options. If you fail to notify us in advance when cancelling a tour for any reason, there is a 100% charge, with no option to reschedule. 
Customers not wishing to take their scheduled tour because of rain or inclement weather are allowed to reschedule through a "Rain Check". 

Do I have to wear a helmet?
Yes, one will be provided to you free of charge.

Will there be stops along the way for Photos?
Yes, group stops will be scheduled along the way for photo opportunities.

Do you offer discounts for groups or otherwise make special arrangements?

Are gift certificates available?
Yes, visit our 
Philadelphia Segway Tour Gift Certificates link 

Gratuities

It is wholly at the discretion of the guest whether to give the tour guide a gratuity.

 

Confidentiality 
SegwayToursbyWheelFun will not sell, rent, swap, or otherwise disclose Your registration data or e-mail information to any unaffiliated third party. For our visit our Philadelphia Segway Tour privacy policy link.