Where does the Segway Tours depart from?
Philadelphia Segway Tours depart from the Independence Visitor Center located at 1 North Independence Mall West, across the street from the Liberty Bell.
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Where can I park?
A parking lot is located underneath the Independence Visitor Center. The entrance is on 5th St. just past Market St. For rates, click here >
Is the latest model Segway available?
Our entire fleet is fresh and 100% comprised of the latest Segway models, which have the latest technology for a much easier and more enjoyable ride than earlier models.
How safe is it to ride a Segway?
Our experienced, and certified staff assure that you are fully trained and will make you feel comfortable and knowledgeable before your ride. We take you though a riding and safety video then teach you to ride the Segways before the tour departs. We don’t ride until everyone is comfortable! During the glide you will have constant communication with your Guide through headphones.
Who can ride a Segway?
Each rider must be at least 14 years of age, be a minimum of 48” tall and must weigh between 100 lbs. and 260 lbs. At least one adult must accompany any minor. We do not offer tours to those with balance issues, those who are pregnant, or anyone under the influence of alcohol.
What happens if it rains?
Our tours go out rain or shine (rain ponchos are provided). If you chose not to go out, you can reschedule to another available tour.
Can I purchase a Segway from Segway Tours by Wheel Fun?
Yes! Give us a call at (805) 650-7770 between 9am and 5pm PST, we're happy to offer a quote on a new or used Segway.
How fast do Segways go?
Depending on the tour, terrain and conditions, Segways can travel between 10-12 miles per hour.
Can I rent a Segway and go out by myself?
Philadelphia Segway Tours only offers guided tours.
Do I have to purchase tickets in advance?
Purchase of advanced tickets is strongly recommended, otherwise there is no way to guarantee tour availability. To maximize your chance of getting your desired day and time, please book well in advance as tours tend to fill up quickly. You can do this online or over the phone using any major credit card.
We limit each tour to 8 riders. If you have a larger group, please call (805) 650-7770 or send an email inquiry to email@example.com. In order to keep a more intimate ratio, we can provide additional guides to larger groups for safety and glide enjoyment. Take a look at our group events page for ideas and more information.
How do I use a coupon code or voucher number during booking?
If you have a coupon, VIP pass, or purchased a deal on a third party website you will need to do the following: #1) Click "Book Now" in the navigation bar and select your desired tour date and time. #2) Click "Redeem Gift Card /Promo Code" located to the right of "#1 Select
Tickets." #3) Enter your coupon code or voucher number and click Apply. #4) Follow the booking wizard to complete your booking. NOTE: If you purchased a voucher, your voucher will only work for the specific tour type you purchased, so make sure you select the right tour. Also, when you select the number of tickets, make sure it matches the number of people your voucher is valid for.
What do I need to bring?
Make sure to bring a bottle of water. Please wear comfortable flat closed-toe shoes and layers of clothing appropriate for the day’s expected weather. Each Segway is equipped with a small tour bag for essentials. We also recommend sunglasses and sunscreen if it's warm; or a coat, gloves, and hat if it's cold.
What is the cancellation policy?
We offer a 100% refund if you cancel 48 hours in advance of your scheduled departure. Cancellations are handled by phone at (805) 650-7770. All tours cancelled less than 48 hours in advance are subject to a cancellation fee. All tours canceled within 24 hours of scheduled departure are non-refundable. We offer rescheduling options. If you fail to notify us in advance when cancelling a tour for any reason, there is a 100% charge, with no option to reschedule. Customers not wishing to take their scheduled tour because of rain or inclement weather are allowed to reschedule through a "Rain Check".
Do I have to wear a helmet?
Yes, one will be provided to you free of charge.
Can I bring my own headphones?
Yes. Our tours are given utilizing a wireless audio communication system which allows you to hear your tour guide at all times. We provide an ear-bud for you, but if you'd prefer to wear your favorite set of headphones we encourage you to bring them (standard 3.5mm headphone jack).
I am hearing impaired, will I be able to hear the audio?
Yes, if you have a hearing aid equipped with a telephone coil (T-Switch). We provide a neck-loop that transfers the electrical sound signal from the receiver directly into a hearing aid. As a back up option, we recommend you bring your favorite set of amplifying headphones that have a standard 3.5mm jack.
I don't speak English, do I need a translator?
Guests must speak some English or bring a translator for the Segway training portion.
Will there be stops along the way for Photos?
Yes, group stops will be scheduled along the way for photo opportunities.
Do you offer discounts for groups or otherwise make special arrangements?
Are gift certificates available?
Yes, visit our Philadelphia Segway Gift Certificates link
It is wholly at the discretion of the guest whether to give the tour guide a gratuity.
Segway Tours by Wheel Fun Rentals will not sell, rent, swap, or otherwise disclose your registration data or e-mail information to any unaffiliated third party.